Reset password

When the ‘Reset password’ button is clicked for any staff member the reset password screen will be opened. 

The staff member’s username will be prepopulated, as will a new default password in the password and confirmed password boxes. You do not need to enter a new password however this can be changed if you wish. 

If you wish to change the password to something specific delete the text in the password box and type in your new password, repeat for the confirmed password box. 

Once all fields are completed press the ‘Reset password’ button and a success message will appear to say that the staff member’s password has changed and it will confirm the new details. 

Press the ‘Back’ button at any point before pressing ‘Reset password’ to go back to the manage staff accounts screen without making any changes. 

Passwords are case sensitive. They must have at least 9 characters, including a capital letter, a number and a special character. Passwords will need to be changed at a minimum of every 12 months.